The worst thing to say to a customer!

The worst thing you can say to a customer is, “Is there anything I can do to get you to buy while you’re here today?”

You’ve probably heard a lot of your colleagues say it, and if you’re a sales manager you’ve probably said it yourself or to your salespeople sometimes.

So what’s the problem with it? First of all, it makes you seem a bit desperate. Customers can sense it and it pushes them away.

But the real issue here is you’ve probably just created a shopper. If you don’t succeed in closing them, the customer is going to be walking away thinking, “He’s not giving me the best deal here. Maybe one of his competitors will.”

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