Are you thinking of your customer?
Set the agenda correctly first at morning drop off!
• Make sure you’ve told the customer you’re going to do a complimentary vehicle health check on their car.
• Make sure you’ve told them about the different colours on the VHC report, and what they mean.
Because if you just get on the phone later and say: “Hi Mr Customer, so we’ve had a look at your car, and we’ve found out that we need to sell you some tyres and ……” you are unlikely to be successful.
Think about the message from your customers perspective and structure your call accordingly.
Keep improving your team’s skills and techniques, enrol them on ‘Today’s Service Advisor’ online training programme today. For a one-off cost of just £299 plus VAT per person your team will learn great tips and techniques that will more than cover the investment. Self-funding training ask us how today 01829 760679.