We all know those members of the team that are charisma personified with customers. Is it fair to say they always saw greater importance in face to face contact? Would they dive for a walk-in, did they have the same urgency for an email enquiry?
Could we be losing from our team those salespeople that embraced these digital leads? Often these were the ones with little industry experience, the newer team members.
What is the balance like in your team?
Get your team ready to work those email and digital leads when they return to the dealership.
Call us today to discuss your team’s training strategy for now and beyond.