Customer’s First Contact

With the huge increases in email and social media enquiries the Customers First Contact course focusses on building relationships with potential customers when the initial contact is not face to face. Developing the skills and techniques in order to turn the enquiries in to showroom appointments has the power to transform sales performance.

The modules cover prospecting, enquiries from email, Internet, social media and telephone with the focus on generating appointments and much more.

Who Should Enrol?

A salesperson that is responsible for incoming leads via email, social media or telephone and wanting to improve their appointment ratios. Either experience in the role or already completed the First 90 Days course is strongly recommended for optimum gain from this course.