Technicians Are Your Best Sales Opportunity.
Technician Video Training gives your workshop team the skills to produce videos that build customer trust and drive red and amber work conversion.
Service Advisors Trying to Sell Without Evidence Are Fighting Uphill.
Customers decline work they can’t see. When a service advisor has to describe a worn brake pad or a leaking seal in words alone, the customer’s default is to wait and see. When they can see it clearly on a professional video, the conversation changes entirely.
The dealerships getting this right are converting significantly more additional work than those that aren’t. The difference isn’t the camera. It’s the structure, the language, and the confidence of the person behind it.
What does a workshop where every technician produces clear, professional video as a matter of course look like?
What Is Technician Video Training?
Technician Video Training is Symco’s practical programme for technicians and workshop controllers. It covers why video works commercially, how to structure an effective vehicle health check video, what to say and how to say it on camera, and how to align with service advisors to maximise the conversion impact.
Critically, the course includes live coaching on real videos. Delegates don’t just learn the technique. They practise it during the session and receive direct feedback. They leave having already made better videos than they walked in with.
Every technique is built specifically for the automotive workshop environment.
What Your Team Will Learn
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01Why Video Works
The commercial case for technician video: how good video changes the customer conversation, what the difference between poor and effective video actually looks like from the customer’s perspective, and the specific structure that builds trust and drives approval.
02What & How
The specific language and communication approach that works on camera for technical findings. How to explain what needs doing in a way the customer understands without talking down to them, and best practice for filming in a working workshop environment.
03Live Coaching
Delegates produce VHC videos during the session and receive direct, practical feedback on what works and what to change. Every delegate leaves the session having already improved. The coaching element is what separates this course from a presentation about video.
What Changes When Technicians Communicate Well
The technician who finds the work is not the same person who converts it. That gap, between identifying a problem and getting the customer to approve the repair, is where a significant amount of aftersales revenue disappears every week.
The service advisor’s conversion conversation depends on what the technician gives them to work with. A poorly framed video, or no video at all, puts the advisor in the position of describing work the customer can’t see, recommending action the customer has no evidence to evaluate, and asking for approval on the basis of trust alone. Some customers extend that trust. Many don’t, not because they’re difficult, but because they weren’t given a reason to.
Technician Video Training changes what the technician sends through to the advisor, and it changes it specifically. Not general communication skills training, not advice about being more confident on camera, but the precise structure of a vehicle health check video that gives the service advisor the evidence they need to have a successful conversion conversation. Delegates learn what to say, how to say it, what to show, how to frame the recommendation in a way the customer understands without being talked down to.
The live coaching element is what makes the difference. Every delegate produces a VHC video during the session and receives direct feedback on what to change. They leave having already improved, not with a set of notes about what they should try to do differently.
Three months after this training, the advisor’s conversion conversation is easier because the evidence behind it is better. Red and amber approval rates improve. And the technician understands their role in the department’s commercial performance, which changes how seriously they take the video every time.
How It Works
Format
Delivered in-dealership by an experienced Symco trainer.
Duration
Built around your team and your dealership.
Where
At your dealership. No travel. No time away from the showroom.
Investment
Tailored to your dealership and team size.
The Commercial Case for Technician Video Training
Red and amber work that goes unconverted costs dealerships money they never know they missed.
It doesn’t show up as a loss. It shows up as a normal day, some work approved, some declined, throughput maintained, satisfaction scores acceptable. The department looks like it’s performing. What isn’t visible is the work that was found, filmed badly or not at all, presented to the customer without conviction, and declined for reasons that had nothing to do with whether the customer actually wanted to spend the money. That work was available. The conversation just wasn’t good enough to convert it.
There’s a retention dimension too. Customers who receive a well-made VHC video, who can see what the technician found, who understand why the work is recommended, who feel the dealership is transparent about the condition of their vehicle, trust the department. That trust is visible in customer satisfaction scores. It’s more visible in how often those customers return, and whether they take their vehicle elsewhere when something goes wrong. Technician Video Training builds the capability that produces that trust consistently, not just when a particular technician happens to film well on a particular day.
Loved by the very best
“Good course, Simon is always a good trainer on the day! The videos are good.”
Thomas Larkin
Took some great nuggets from the 90 days.
I found the course very rewarding and knowledgeable. I have done many courses before and none have went in depth with objection handling which I always find ...
The 90 day Symco course was by far the best training course I have taken part in. As well as the training having a light-hearted side to it, it was very inst...
This course is excellent and along with Simon's road to sale and first contact training days have given me the confidence and tools required as a trainee sal...
Great course – good content. I thought it was excellent.
I thought the course was informative, intuitive and refreshing in parts.
It was very immersive and responsive to the real-world motor sales industry.
Simon is an inspiration and really motivates with new ideas and techniques.
The tutors had a sense of the real world in their presentations.
This training course has really helped with selling skills and objection handling.
I am delighted to have passed the course and found it extremely helpful.
Skippy has an unbelievable amount of energy and enthusiasm.
The course was very good and informative.
I thoroughly enjoyed his classes.
Thanks to Simon and all the team at Symco for training.
Getting into the routine of listening meant it became second nature.
Very enjoyable course with great atmosphere from Simon.
I'm going to miss my morning routine listening to Simon's voice.
The whole Sales Fitness Programme definitely helped me gain confidence.
The biggest thing for me was the length of the videos!
Delighted to pass the Sales Fitness Programme.
I thought the whole programme was great, the daily videos really help.
I have completed the Road to Sale training and found it very enjoyable.
I have found it useful, as it has a gentle reminder every day.
I enjoyed the programme and found it beneficial and not too overwhelming.
I enjoyed the programme and found a lot of the ideas very useful.
I enjoyed it a lot thank you. It was very interesting to watch.
I am delighted to have passed my training programs with all your help.
Thank you again Penny, you and Skippy have been so helpful!
This was by far the best course I have ever done on Sales.
The Course is great and I like that it is in 'bite-size' chunks.
Excellent training course, the two days were really enjoyable with Simon.
You have a great programme; I really cannot think of anymore you could do to improve it!!!!
I enjoyed this course and there are many helpful tips that I hope to use in the future.
I'm very happy to have gone through and completed the course, very insightful.
I have found the online training very helpful throughout my daily process.
It's been a really enjoyable programme. I found that the best way to keep on top of things was to listen to each video whilst driving into work every morning.
Great course, lots of great real life scenarios and the tools to deal with them.
I felt the course was very helpful and relevant to the role I currently do.
Honestly the training course was fantastic! I'm using so many of the methods. Today's Service Advisor course is exceptional.
I think the programme has been brilliant for me throughout my training period and beyond.
For me the course offered some fantastic nuggets of information.
Many thanks for the training, I have found it very helpful especially in the way it was delivered.
I know that I have benefited from this course tremendously, making me feel more confident.
I found the course easy to understand. Customer First Contact Online Course was very well structured.
The Symco Training course is the best training event I have ever been to.
I did find the course very useful and sometimes hear myself using Skippy's words.
I really enjoyed the training.
The course was very thorough with lots of information and tips to use.
Good course, Simon is always a good trainer on the day! The videos are good.
I found the course very helpful and it was good having it daily as I found it more manageable to fit into my schedule.
You truly never stop learning and Symco actively encourage this. The Funny Money Session has helped me on many occasions.
As someone that has never done Sales before I have learnt a lot and it is down to Simon and Symco.
I have enjoyed taking part in the course as I think it is nice to have a refresher and it does no harm to learn.
The programme has helped me a lot, especially with objection handling which has never been a strong point of mine.
It was a great course, gave me some fantastic ideas and guided me very well in the Sales Process.
Fabulous as always thank you Simon, Penny and the rest of the team, you've given me some great ways to improve.
Picked up some good new bits and some other bits which I have forgotten over the years.
Very informative, full of helpful tips. Very good, great product support.
A lot of very useful information which I have noted and will remind myself and colleagues.
Amazing knowledge they have passed on and I would highly recommend this to anyone.
Daily drip feeding of information means it is manageable to complete the course.
Really helped me to achieve some great success in the business.
Great course, learnt loads, thanks a million.
Really helped to get the knowledge needed to sell cars with confidence, as this is my first job.
All feedback is positive, Darren was great to deal with and the videos were of huge benefit.
Your training has thoroughly helped me. It was enjoyable, factual, knowledgeable and funny.
Psychology side intrigues me; flexible refresher around working life.
Unique classroom training techniques stick in your brain and adapt easily.
I have enjoyed this program and used techniques with many customers.
Course detail benefits newcomers; attitude matters as much as words.
Relaxed training videos with interesting techniques sparked lightbulb moments.
Really enjoyed the course and found it very useful for customer tips.
I found this course helpful. Thank you very much for your help.
The course is excellent. Videos are full of good information well presented.
The course was very good and easy to work through with different videos.
Really enjoyed the training, great model and works with the time constraints and attention span of a typical salesman!
I did enjoy the course, clips were quick and to the point. A lot to take from each video.
The programme is excellent and very useful, I enjoyed every video I watched.
I really enjoyed the course. Skippy is a wonderful teacher and really made the learning experience enjoyable.
Everything I learnt from you is paying off. I now work for mini and I'm smashing it!
Brilliant course well-spoken and clearly used in the 'real world' as it works in the real world!
I would say the course has been very beneficial and I have gained very useful service advisor techniques from it.
The course was great.
Thanks for putting the course together, I found it very helpful.
The course was great will use a lot of it.
I would like to thank yourself and Simon for the fantastic training.
The course has been really useful. There were very good examples.
I found the course very interesting, informative and engaging.
Thank you very much for all the content. I really enjoyed it.
I found the online training course very helpful especially in the current climate.
I really enjoyed the course. I learned a lot of new tips from Simon.
Really good course that was genuinely very helpful. Thanks a mil for everything folks.
I felt fully engaged in the course, and I found that I have certainly learned from the experience.
Really enjoyed the course, some very useful tips/tricks from Simon that I can use in the sales process.
Thanks to you and Simon – the dynamic duo!
There's no substitute for the in-class lessons but to be fair it worked very well over zoom.
A lot is stuff that is known but not put in to practice. I enjoyed the course and the content.
Simon delivered the course perfectly and made it easier to follow his steps and apply these in the real world.
Thanks very much, really enjoyed the course and gained a lot from it.
Alex has greatly benefited from the course, as did I nearly 5 years ago.
I thoroughly enjoyed the training, thank you so much! Simon was really awesome!!!!
The course was really beneficial and I really enjoyed it. I learned so much.
I found the programme to be excellent, it gave me a better understanding on brake fluid.
I definitely enjoyed the course. Picked up some great tips from Simon.
Really enjoyed the course and learned a lot.
Enjoyed the course. Simon's clear explanations and repetition aid retention. The 4-square technique promotes team collaboration.
I found it very helpful.
Found the training very good and really enjoyed it. The videos were helpful.
Great points covered. Many thanks to Simon for his support over recent months.
Very enjoyable and informative. Simon is excellent.
Excellent course. The videos are particularly valuable for morning review and workplace implementation.
Really enjoyed the Service Advisor course. The follow-up videos were very informative.
Very educational and interesting. The mix of session lengths and storytelling makes the content memorable.
This is by far the best course I've been on. The structure is great and Simon's presentation was excellent.
Really enjoyed the course.
Thank you for all of the info on the training, I learned a lot and picked up tips and info on selling.
Great course, really enjoyed it, very informative and the follow up videos kept everything fresh.
The course was very helpful and interesting, thank you.
I have given Symco training 5 stars. The training was challenging at times, a lot to take in but very manageable.
Thank you for the course I have taken some great techniques and knowledge from this training programme.
Enjoyed the course and the training some useful points taken from the videos.
Thank you, I really enjoyed doing this course. I think it is a great way of achieving online training.
All the videos were short and to the point and helpful in real-life scenarios.
I really enjoyed the course and found it very informative.
The flexibility of the videos and videos themselves were excellent.
Andrew and Simon made the course engaging and enjoyable unlike any other training course.
I have been using bits and pieces from it and it will be a huge help going forward.
Found the course brilliant and your teaching methods very helpful.
I gained a lot of knowledge from it that I can use on a daily basis in my day-to-day job.
Found it very helpful and managed to apply techniques to my work.
The training was helpful and made me a lot more knowledgeable.
Training was helpful. Digital enquiries are the future of car sales.
Really enjoyed the courses. They were simple, informative and learner friendly.
Excellent programme – reminds you to do simple things well and be consistent.
Opened my eyes to a very changing car industry and the way cars are being sold.
Really helpful and picked up plenty of useful information and tips to help me sell.
Great course!
Thanks again for all your help with the training course, I thoroughly enjoyed it.
It's been a pleasure taking part in the 90-day, it was helpful throughout my learning stage of trying to sell cars.
It was fantastic and using everyday situations helped understand the information and how to deal with the customer.
I really enjoyed the course, especially the way you integrated everyday scenarios and applied them to the motor industry.
Thought the course was really relevant and applies well to all the situations we may encounter.
I found the course very interesting and filled with great tools that I can use every day.
I found the course very helpful regarding dealing with customers. This course really gives you the tools to deal with certain situations perfectly.
The mixture of the virtual classes and the daily videos are a great way to learn the course contents.
I enjoyed the course very much, loved the videos they helped refreshed the info we got in training sessions.
Simon & Andrew were beyond excellence. I have become the best sales consultant with the Hyundai branch consistently achieving my targets 100% and more.
I found the course to be very informative and especially engaging.
I have enjoyed the course and found it very helpful.
Course was absolutely brilliant and has really helped me in my first six months.
Thanks very much. It was an interesting course to say the least!
I Thought The Course Was Very Helpful. There's Definitely A Lot Of Things I Learned.
Thank you! The course was fantastic and very comprehensive.
Overall the content is good, especially for execs that are new to the industry.
Programme has been useful and enjoyable.
Very useful techniques. I have used certain wording and phrases and have worked.
I really enjoyed the classroom content and the follow up online training. Bite size chunks made it easy to keep on top of.
The training modules are excellent, bitesize portions which makes it easy to continually be engaged with the content.
I found the course really helpful as this is my first time in car sales I have picked up some great tips.
Thanks a million for the daily content. I found it really helped cement the three day course in my head better.
To be honest I found the course involving, interesting and fun. I like the approach of following up with video sessions.
Great training, really enjoyed it. I find myself using the training to my advantage on a day to day basis.
Great training, really enjoyed it. I find myself using the training to my advantage on a day to day basis.
Thank you, I have enjoyed it yes been a good experience.
Very good for those starting off in sales and those who are selling cars.
Your company is very different – friendly, informative, stress free (no role play).
I really enjoyed the course and will use it daily.
Overall, really enjoyed it and it has been very informative.
Great training programme, thank you.
I definitely learned some tricks during the duration of this course.
The course content Symco delivers is fantastic. Symco succeed where other trainers may fail.
The training was great, very thorough and great to have the videos sent directly.
I found the whole Symco Training course a great refresher & some fantastic lightbulb moments.
Really enjoyed it.
The course was very helpful. Many of the tips I use on a daily basis while in work. The course gave me a better understanding of how a customer thinks during...
Very informative course, every day should be a school day, I have always believed that.
I found the course to be very inventive, intuitive and it opened my mind into bad habits and how to better myself, the training team were very helpful and no...
I use the 'Feasible & Flexible' and ask 'What has brought you here today' most days.
The course was very informative and I have learnt skills that help me in my day to day tasks not only at work but in my private life too.
I found the course probably one of the best I have actually attended. I found the content tailored to the service advisor role most which are normally just g...
I would say that this has been one of the most enjoyable courses I have been on. Andrew our trainer was an absolute pleasure and kept the course engaging and...
I really enjoyed the programme, very informative. Thank you.
I enjoyed the course and it genuinely benefited me.
Really enjoyed the videos, they were not too long.
Really enjoyed the videos, they wasn't too long.
Really good course, lots of helpful information.
The course was very useful and taught me new skills.
Yes, it's amazing learning experience. Now I feel more confident.
Looking forward to any new training that comes along.
The course is good and informative.
The course provided a highly informative experience.
I enjoyed the 'The First 90 Days' Online Training.
Enlightening course with invaluable skills; fantastic energy and awesome personality.
Great way to cement takeaways from the 2-day in-person training.
The tools provided have really helped me perform better in my role.
Very good refresher and gave me pointers on dealing with customer situations.
Most effective training exercise to date.
Your training provided invaluable understanding of intricate details that enhance day-to-day work.
Really enjoyed and very informative.
The course was very enjoyable and easy to use.
I found the course really interesting, lots of good points and techniques.
Many thanks for the comprehensive and entertaining training course.
Helpful training.
Symco training programme has helped me expand my learning and how I see myself as a service advisor.
I think this programme is very useful for people that are new to car sales.
Course is very relevant & good that it's kept interesting throughout.
I quite enjoyed doing the videos at work everyday and it gave some well needed structure for someone new to sales.
I really enjoyed the course. I found it very helpful.
I found the training useful and convenient, being able to watch the videos at times which suited me meant it did not interfere with my normal working day.
I thoroughly enjoyed the course, Simon has good delivery and keeps you focused!
The course was very enjoyable, thank you.
I found the programme very helpful. I have also done the in-person training with Symco so its great to have a constant stream of education applicable to my job.
Out of the vast amount of training that comes with sales this has by far been the best in terms of execution.
I enjoyed the course and found the small doses of information once a day very useful.
I found the course interesting and enjoyable.
I really enjoyed the programme, very informative. Thank you.
Course was enjoyable, found classes nice and concise, meant I could do them any time, even early in the morning.
The whole program, face to face sessions and video content thereafter has been very impressive and informative. It kept me engaged and tweaked the way I appr...
The course was very good and informative.
Great programme.
I learnt a lot once again thank you for your help.
Thanks a million for all your help.
After 23 years in the industry, this was by far the best training I have received.
It's been a great course and it has definitely helped spreading the course over a few months.
I found the course extremely helpful, especially only being in the Industry since January.
Enjoyed the course and the subsequent videos, will add a great amount of value.
Thank you, enjoyed the course & learnt a lot.
Thanks a million.
I really enjoyed it! It was very informative, and I learnt a lot about why we do VHC work.
Why Symco
There’s a difference between telling technicians that good video matters and training them to produce video that actually changes the customer conversation. Symco trains the second, live, with feedback, during the session itself.
The live coaching element of this course isn’t a feature. It’s the point. Simon Bowkett’s standard for Symco training has always been that technique gets demonstrated, not just described, and for technician video training, that means every delegate produces a real VHC video and receives direct, specific feedback before they leave the room. No other programme in automotive aftersales training offers this at the same level.
Every module in Technician Video Training is built around the specific context of vehicle health check communication, what the customer needs to see, what the advisor needs to convey, and what the technician needs to provide for that chain to work. It is not a general video production course or a presentation skills programme with automotive examples. It is built entirely for this role, this conversation, and this commercial outcome.
Common Questions
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