Podcast

Stop the Yeah Buts!

In this episode Simon looks at how to coach your team without falling into the trap of criticising everything.  Its easily done, but we look at some techniques to help you show them what good looks like, and get the best out of your team. We want to avoid resistance, much like when we appraise […]

Read More

How to Succeed in Agency

Andrew Wakelin, Regional Operations Director of Stellantis &You, returns to continue his interview and discuss how to ensure your dealership is successful in an agency model. With electric vehicle targets on everyone’s mind, we also look at strategies to help you on your way. Lastly Andrew shares his wisdom, on recruiting and staff motivation. Here […]

Read More

Do Yourself Out of a Job

We are delighted to have Andrew Wakelin, Regional Operations Director -Stellantis &You,  with us for the next two episodes. Andrew started in the trade valeting cars, in the days when it’s fair to say the management style was very different to what we like to see now.  It was then, he vowed not to treat […]

Read More

Habits to Change Your Life

Book Club is back! In this episode we review Atomic Habits by James Clear. Our habits create our lives and its little habits that can change our lives over time. This book is full of useful hints and tips that any manager could put into place instantly in their dealership to help with improvements in […]

Read More

Using AI

AI is not going to go away, so let’s embrace it and see how it can help you in your dealership or job? We can use AI in so many ways, that the list is actually endless.  However, we do need to be clever with it, and tell it what good looks like, to get […]

Read More

Communication

Most customers start their buying journey online or by phone, so communication is key. Given that we can’t use a lot of our non-verbal communication skills on the phone or by email, it’s even more important. In this episode Simon talks about how the trial close can help. Here are the highlights: {01:57} Trust & […]

Read More

How to Work with Weirdos!

In the concluding episode of our two part interview with Jonathan Dawson from Sellchology we talk about management and sales skills that can be applied whatever your position is. Everything from empathy and looking for the good, to understanding your team and what motivates them. Jonathan also shares some of his best sales tips and […]

Read More

Ah Ha or Oh Yeah?

This is the first instalment of a two part interview with Jonathan Dawson from Sellchology. Simon heard Jonathan speak at the latest NADA conference and thought it would be really interesting to have him on the podcast. They discuss taking ownership of things you don’t like, getting activity right and body language. Here are the […]

Read More

Service Bookings & VHC

We take a look at the best way to deal with incoming service bookings and when to introduce the VHC to your customers. Simon explains how to set the agenda, so you don’t surprise your customer, and explain the Vehicle Health Check. Here are the highlights: {01:55} Your name {02:45} Welcome back {05:10} Price shopping […]

Read More

Manage Your Chimp

In our second book club episode with Jason Cranswick, we discuss the ‘The Chimp Paradox’ by Steve Peters This is a brilliant and enlightening read.  Steve explains how we all have effectively three brains and the chimp is one of them. It’s the first part of your brain to react, which makes it vitally important […]

Read More