The service advisor has on a daily basis more exposure to selling opportunities than your sales people in the showroom. The course focuses on selling skills and techniques for today’s service advisors. This is no pressured sell, the modules focus on quality product presentation and how we can improve the chances of obtaining a positive response, by the words we use.
The modules cover a robust booking process, red work conversion, making the customer aware, captivating, presentations, the words we use, objection handling and much more.
This course has been specifically designed for any service advisor or customer facing employees who struggle converting red work or up-sell opportunities. It is ideal for anyone that has responsibility for presenting red work items and ancillary products and services. It focuses on increasing the value per repair order through improving our communication and interaction with the customers and not through strong arm sales tactics.